PLF Means Family and Continuous Learning

Started off 1119 with a room full of energetic and sponge-absorbing group from Professional Learning Facilitators. Thanking my fellow hashtag#topvoicesmalaysia buddy, Mohd Rizal Hassan and his lovely other half, Rohaya Abd Rani for the invitation to speak on a subject which is close to my heart – branding. Other fellow TVM-ers Azleen Abdul Rahim and

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Monetising Trust and Managing Your Coffee Stain

Monetising Trust ni sebenarnya apa? Dan, pernah dengar “Coffee Stain” di dalam concept customer service? (Kalau tak lagi, sila tanya Abang Google.) Takpe, saya cerita sikit. Ini cerita benar. Cerita dari pagi tadi. Pagi tadi saya terima call dari seorang rakan yang baru dapat client. Client ni seorang fashion designer. Perjanjiannya ialah rakan ni akan

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